1. Are the fish you sell fresh?
Yes, we guarantee daily supply from the local fish market.
2. How can I order fish from your store?
You can order directly through our website, choose the type of fish, quantity, cleaning method and complete the purchase easily.
3. What payment methods are available?
We accept all secure payment methods including cash on delivery.
4. How is the fish shipping process done?
We use insulated foam boxes with zip lock bags and ice.
5. What is the shipping cost?
Depends on delivery location, cost will be determined upon order completion.
6. What is your return policy?
We only accept returns for proven quality issues upon delivery.
7. How can I report a problem with my order?
Customer service can be contacted via WhatsApp.
8. How do I ensure that the fish I receive is fresh?
We guarantee that all of our products are shipped in perfect conditions.
9. What are the procedures to ensure fish quality?
We carefully select fish from the Bangla market and pack them under ideal conditions.
10. What delivery areas do your services cover?
We deliver to Mecca, Jeddah and its suburbs.
11. Can I order for someone else and have it delivered to their address?
Of course, you can specify a different delivery address when ordering.
12. What are the procedures for maintaining food hygiene and safety?
We follow the highest standards of hygiene and food safety.
13. How can I find out more about the source of the fish I buy?
Detailed information about the source is provided on the product page.
14. What are the customer service hours?
From 8 am to 12 pm.
15. Can I order at any time of the day?
Yes, you can order at any time, but orders are processed during business hours only.
16. How can I file a complaint?
Complaints can be submitted via WhatsApp to customer service.
17. Do you provide custom fish cutting service?
Yes, we provide custom cutting service, specify the method when ordering.
18. How will my order arrive?
All orders are packed in insulated boxes with refrigerated strips.