Return and Cancellation Policy

Delivery, Cancellation and Return Policy

Thank you for choosing Samakaha to purchase your seafood products. We are happy to serve you.

We have clarified our cancellation and return policy and provided a clear declaration before the purchase process, which the customer agrees to. The return process for products such as fish is extremely difficult because they have a special method of preservation and come from distant places. Therefore, we apologize for not accepting returns or cancellations except in the following cases:

• The customer has the right to return the product with a guarantee of its thickness. Order with confidence... it will be delivered fresh or we will refund your money. It must be kept in a cool place by the customer and he will be compensated for it.
• The customer has the right to cancel one hour after the payment deadline, and after that he does not have the right to cancel the order.
• The value of orders executed by credit cards or bank checks will be refunded through the customer's bank account within (21) working days.

Returns must be requested via WhatsApp within one hour of the order being received (if there are any comments on the order).

We always guarantee that our products are carefully selected and of superior quality.

The customer should be aware that the order cannot be cancelled after payment for any reason, and if the goods are not received by the time the representative arrives, the order will be cancelled and the money cannot be refunded.

Delivery time:

• 48 hours maximum
• Sometimes we are affected by weather conditions, so orders to customers may be delayed.
• The minimum order amount is 200 riyals.
• The weight of fish and shrimp is calculated before cleaning and peeling. If you wish to receive the product without cleaning, please inform us.
• One kilogram of fish and shrimp, after removing the skin and bones and peeling the shrimp, yields approximately half a kilogram of meat.